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Frequently Asked Questions

Before sending us your queries, please check whether your question is answered in the FAQ. You may select a relevant topic below or browse the alphabetical listing of FAQ topics.

If the FAQ does not provide the information you require, please send an email with a detailed description of the problem or query to the following:

For Reference Enquiries
use the Ask A Librarian eform

For Technical Assistance
email the with details of the error message, if any.

For Other Enquiries
refer to the "Contact Us" page for information on how to contact the relevant library/department

FAQ (Chinese Version)