FAQ: Digital Resources

      
 
 
 
Frequently Asked Questions

 

Alphabetical listing
General
Access Control
Membership
Services
Digital Resources
Exam Papers
LINC
  Accessing E-Resources

For questions about the library proxy service, please click here.

General
 
How do I access the Digital Library from home or off-campus?
How do I enable cookies on my browser?
How can I access the Digital Library if I do not have an existing Internet connection?
I am using NUSNET dialup.  How do I set the proxy configuration?
I encounter an "error locating object handler" message when downloading a PDF file. 
Where can I get the login and password information for selected digital resources? 
How do I access full-texts (via library proxy) from links retrieved from external websites?

IVLE

I am unable to login to the Exam Papers database from IVLE.
I have problems downloading readings from E-Reserves

ScienceDirect

I am prompted for a username and password when I try to access an ejournal in ScienceDirect.

SciFinder Scholar

Can I access SciFinder Scholar from off-campus?
How do I access the Chemical Abstracts via SciFinder Scholar? 

Web of Knowledge

How do I search Web of Knowledge from EndNote or Reference Manager?
I encountered the following error in CrossSearch, “A Search error or Authentication error has occurred”.
When accessing the Web of Knowledge, I encounter the error message "Your session has expired."
 

Alerts

How can I keep myself up-to-date with the latest research done in my area?
How can I be alerted to...
  - New journal articles in Current Contents Connect?
  - New journal articles in ScienceDirect?
  - New journal articles by Institute of Physics?
  - New journal issues for my favorite journal(s)?
  - New books acquired by the library?
How do I access full-texts (via library proxy) from links in email alerts?

 
File Formats

How do I view articles which are in the .ps (PostScript) format?
How do I view articles which are in the .zip or .tar format?
How do I view patent images which are in the TIFF format?

 

PDF Printing Problems

The PDF document is printed as a "mirror image" or shows "white lines" across the printed page. 
The PDF document printout is blank.
The PDF document printout is not complete.
Error shows "Could not start print job."  

 

 

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Last updated: 08-10-2008